Monday-Friday
9:00 AM - 5:00 PM Eastern Time. We are closed on U.S. federal holidays.
We aim to respond to all inquiries within 1-2 business days.
Contact.
We're here to help with order questions, product inquiries, and support requests. Email is the fastest way to reach us.
Contact support
Include the right order context so we can resolve the request cleanly.
1-2 business days
Order context
- Order number from your confirmation email, starting with VR-
- Checkout email so we can locate your account and order
- Issue details plus photos for damaged or incorrect orders
Common questions
Where is my order?
Once your order ships, you will receive an email with a tracking number. If tracking shows your package was delivered but you haven't received it, check with neighbors and contact the carrier. If it's still missing after 48 hours, email us.
Can I change or cancel my order?
We process orders quickly. If your order has not yet shipped, we may be able to make changes or cancel it. Email us as soon as possible with your order number.
Do you offer refunds?
All sales are generally final. We make exceptions for damaged or incorrect orders reported within 3 business days of delivery. See our full Returns & Refunds policy for details.
Do you ship internationally?
Not at this time. We currently ship within the United States only. See our Shipping Policy for details.