Monday-Friday
9:00 AM - 5:00 PM Eastern Time. We are closed on U.S. federal holidays.
We aim to respond to all inquiries within 1-2 business days.
Contact.
We're here to help with order questions, product inquiries, and support requests. Email is the fastest way to reach us.
Contact support
Include the right order context so we can resolve the request cleanly.
1-2 business days
Order context
- Order number from your confirmation email, starting with VR-
- Checkout email so we can locate your account and order
- Issue details plus photos for damaged or incorrect orders
Common questions
Once your order ships, you will receive an email with a tracking number. If tracking shows your package was delivered but you haven't received it, check with neighbors and contact the carrier. If it's still missing after 48 hours, email us.