Returns & Refunds
Last updated: April 20261. All Sales Policy
Due to the nature of our products and strict handling requirements, all sales are generally final. We cannot accept returns of opened, used, or improperly stored products. This policy exists to maintain the integrity and safety of our research-grade materials.
2. Damaged or Incorrect Orders
We stand behind every shipment. If you receive a damaged, defective, or incorrect product, contact us within 3 business days of delivery at contact@vitalresearch.us.
When reporting an issue, please include:
- Your order number
- The email address used at checkout
- A clear description of the issue
- Photos of the damaged or incorrect product and packaging
We will review your claim and respond within 2 business days. If we determine the issue was caused on our end, we will offer a replacement shipment or a full refund at our discretion.
3. Review Process
All return and refund requests are reviewed on a case-by-case basis. We may request additional information or documentation to evaluate your claim. Vital Research reserves the right to make the final determination on all return and refund requests.
4. Non-Returnable Items
The following are not eligible for return or refund under any circumstances:
- Products that have been opened or had their seals broken
- Products that show signs of use, tampering, or improper storage
- Orders where more than 3 business days have passed since delivery without contact
- Products damaged due to customer negligence, including extreme heat after delivery
5. Refund Method
Approved refunds are issued to the original payment method. Refunds typically appear within 5-10 business days, depending on your bank or card issuer. We will send a confirmation email when your refund is processed.
6. Chargebacks
Customers agree to contact us first to attempt resolution before filing a chargeback or payment dispute with their bank or credit card company. Filing a chargeback without first contacting Vital Research may result in account suspension and the inability to place future orders.
We are committed to resolving issues fairly and promptly. Contact us at contact@vitalresearch.us and we will work with you to find a solution.
7. Contact
For all return and refund inquiries, email contact@vitalresearch.us with your order number and a description of the issue.