Privacy Policy

1. Overview

Vital Research respects your privacy. This Privacy Policy explains what information we collect when you visit vitalresearch.us or place an order, how we use it, and your choices regarding that information.

2. Information We Collect

Information you provide directly

• Account information: email address and password when you create an account
• Order information: name, shipping address, billing address, email, and phone number when you place an order
• Payment information: payment details are collected and processed by our third-party payment processors. We do not store full payment card numbers on our own servers.
• Communications: any information you provide when you contact us
• Waitlist: email address if you sign up for launch notifications

Information collected automatically

• Device and browser data: IP address, browser type, operating system, device type, and screen resolution
• Usage data: pages visited, time on site, referring URL, and click behavior
• Cookies: see the Cookies and Analytics section below

3. How We Use Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment
• Create and maintain your account
• Send order confirmations, shipping updates, and receipts
• Respond to your questions and support requests
• Detect and prevent fraud or unauthorized activity
• Improve our website, products, and customer experience
• Comply with legal obligations

4. Marketing Communications

If you sign up for our waitlist or opt in to marketing, we may send occasional emails about product launches, promotions, or company news. Every marketing email includes an unsubscribe link. We will never send marketing emails to customers who have not opted in.

5. How We Share Information

We do not sell personal information. We share information only in the following circumstances:

• Service providers: we share data with third parties that help us operate our business, including payment processing, shipping carriers, email delivery services, and analytics tools.
• Legal requirements: we may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect rights or safety.
• Business transfers: if Vital Research is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies and Analytics

We use essential cookies to maintain session state and cart functionality. We may use analytics tools to understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encrypted connections, secure password hashing, and limited access to personal data on a need-to-know basis. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a portable copy of your data

To exercise any of these rights, contact us at contact@vitalresearch.us. We will respond within 30 days.

9. Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 3 years for tax and compliance purposes.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page. The last updated date at the top reflects the most recent revision.

12. Contact

For privacy-related questions or requests, contact us at contact@vitalresearch.us.